Refund Return & Policy

At CeylonCPC, we want you to be fully satisfied with your purchase. Please review our return and refund policy below:

1. Eligibility for Returns

  • Returns must be requested within 7 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Proof of purchase (invoice or receipt) is required.

2. Non-Returnable Items

  • Custom-mixed or made-to-order products

  • Opened or used powder coating products

  • Items damaged due to improper handling or storage after delivery

3. How to Request a Return

To initiate a return, please contact our customer service:
📧 Email: info@ceyloncpc.com
📞 Phone: 011 2 616 235
Include your order number, reason for return, and any relevant photos.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you about the refund status.

  • Approved refunds will be processed to your original payment method within 7 business days.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is incorrect or defective.

  • We recommend using a tracked shipping method.

6. Exchanges

We allow exchanges for the same product category (e.g., different color) subject to stock availability. Shipping costs may apply.

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