At CeylonCPC, we want you to be fully satisfied with your purchase. Please review our return and refund policy below:
1. Eligibility for Returns
Returns must be requested within 7 days of delivery.
Items must be unused, unopened, and in original packaging.
Proof of purchase (invoice or receipt) is required.
2. Non-Returnable Items
Custom-mixed or made-to-order products
Opened or used powder coating products
Items damaged due to improper handling or storage after delivery
3. How to Request a Return
To initiate a return, please contact our customer service: 📧 Email:info@ceyloncpc.com 📞 Phone:011 2 616 235 Include your order number, reason for return, and any relevant photos.
4. Refunds
Once we receive and inspect the returned item, we will notify you about the refund status.
Approved refunds will be processed to your original payment method within 7 business days.
5. Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
We recommend using a tracked shipping method.
6. Exchanges
We allow exchanges for the same product category (e.g., different color) subject to stock availability. Shipping costs may apply.